Privacy Policy

Queen Afrique Safaris ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whenever you visit queenafriquesafaris.com or engage with us to plan a safari, sports tour, or other travel experience.

1. Information We Collect

We may collect the following types of information:

• Contact details you provide via our contact form, email or WhatsApp, such as your name, email address, phone number and travel preferences.
• Booking and trip information, including travel dates, group size, destinations of interest and any special requirements you share with us.
• Technical information such as your IP address, browser type, device information and pages visited, collected automatically when you use our website.
• Communications you send us, including messages, enquiries and feedback.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and design tailored safari and travel itineraries;
• Communicate with you about your trip, including confirmations and updates;
• Improve our website, services and customer experience;
• Send occasional updates about our packages, if you have opted in to hear from us; and
• Meet legal, regulatory and security obligations.

3. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted partners who help us deliver your trip, such as accommodation providers, local guides, transport operators and payment processors, solely for the purpose of fulfilling your booking. We may also disclose information where required by law.

4. Third-Party Services

Our website uses third-party tools, including Google Fonts, Google Translate and Google Maps, to improve functionality, and WhatsApp for direct communication. These services may collect information in accordance with their own privacy policies.

5. Cookies

We may use cookies and similar technologies to understand how visitors use our site and to improve your browsing experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

8. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for adults planning travel. We do not knowingly collect personal information directly from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out via our Contact page, email us at queenafriquesafaris@gmail.com, or message us on WhatsApp.